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Your Legal Rights on mpored link

We've built transparent terms around your account, withdrawals, and data so you know exactly how we handle your information and funds.

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mpored link Your Legal Rights on mpored link
LEGAL CONTACT PATHS

Reach Our Legal & Support Team

Team online

Live Chat Support

Open a ticket in your account settings or message us directly in the lobby. Our team responds to legal questions within 2 hours during business hours and handles urgent account freezes or payment disputes immediately.

Email Support

Send formal requests, data access forms or account closure notices to our legal inbox. We acknowledge all emails within 24 hours and resolve routine inquiries within 5 business days.

In-Account Notices

Any updates to our terms, privacy policy or payment routes are posted in your account dashboard first. You'll see them when you log in; we also send SMS confirmations to your registered mobile number.

DATA & SECURITY PRACTICES

How We Protect Your Information

Account Verification

When you open an account, we verify your identity via your ID number and phone. All withdrawals over 5 million Rupiah require a second verification step through SMS or email to confirm it's you.

Payment Data Encryption

Your DANA, OVO, GoPay and QRIS details are encrypted end-to-end and never stored on our main servers. Payment processors handle all card and wallet data; we only see transaction receipts and timestamps.

Session & Cookie Policy

We use session cookies to keep you logged in on your device and functional cookies to track your lobby behaviour for game recommendations. Non-essential cookies require your opt-in; you can disable them anytime in Settings.

Data Retention & Deletion

We retain your account data for 7 years after closure for tax and regulatory compliance. You can request a full data export or erasure within that window; we'll confirm via email and deliver or delete within 30 days.

Dispute & Chargeback Handling

If you dispute a transaction, submit it via our Support section. We investigate within 7 days and provide evidence to your payment provider. Chargebacks are resolved between us and your bank; you'll be notified of the outcome.

Account Access & Rights

You can download your account history, game logs and wallet statements anytime from Settings. You also have the right to request a correction of any personal data or to object to specific processing activities.

Frequently Asked Legal Questions

Open Settings, select 'Close Account' and choose your reason. Any remaining balance is returned to your registered payment method within 2 business days. Your account data is retained for 7 years for regulatory purposes; you can request deletion after that period.

Your funds are held in segregated accounts separate from our operating capital. If we cease operations, deposits are returned via your original payment method. Our monthly audit confirms all balances. Your DANA, OVO, GoPay or QRIS wallet provider also holds transaction records independently.

Go to Settings > Privacy & Data. Select 'Export My Data' to download everything we hold, or 'Request Deletion' to start a formal erasure process. We deliver exports within 5 business days and complete deletions within 30 days, except where law requires us to keep records.

If you dispute a withdrawal or game transaction, contact Support with your transaction ID and reason. We investigate within 7 days and provide findings to your payment provider. Disagreements about gameplay rules are reviewed by our Game Compliance team within 3 business days.

We operate where local law permits and follow applicable regulations in each region we serve. Access and eligibility depend on local law. We maintain compliance records and work with local payment partners approved in Indonesia, including DANA, OVO, GoPay and QRIS.

All payment information is encrypted using TLS 1.2 or higher. Your DANA, OVO, GoPay and QRIS credentials are processed by licensed payment gateways; we never store full payment data. Two-factor verification is required for withdrawals over 5 million Rupiah.

Yes. Go to Settings > Account History to view and download your game logs, wallet statements and transaction records. You can filter by date range or game type. All exports are available in PDF format and include timestamps and bet amounts.

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