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Understand How mpored link Works

When you open an account with us, you enter into a straightforward agreement that governs how you deposit, play and withdraw.

Account access rulesPayment and withdrawal termsYour data and privacy rights
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mpored link Understand How mpored link Works
TERMS QUESTIONS

How to Reach Our Support Team

Team online

Live Chat

Open the support widget inside your lobby any time. Our team replies to terms and account questions during operational hours, with response times typically under 5 minutes during peak play times.

Email Support

Send detailed questions about terms, policies or account restrictions to [email protected]. We review emails within 24 hours and provide written explanations of how our terms apply to your specific situation.

In-App Help Centre

Browse our help section from the account menu on mobile or desktop. Filter by topic — payments, account closure, dispute process — to find answers to the most common terms questions.

SAFEGUARDS AND TRANSPARENCY

How We Protect Your Account Under Our Terms

Data Handling

We collect your name, email, phone number and payment details only to process your account and comply with local law. Your data is encrypted in transit and at rest. We do not sell your information to third parties and only share it with payment processors and regulatory authorities as required.

Account Security

You must use a strong password and enable two-factor authentication if offered. We monitor for suspicious login attempts and lock accounts if we detect fraud signs. Report compromised credentials to support immediately; we cover losses from unauthorised access if you followed our security guidelines.

Withdrawal Verification

Before we process your withdrawal, we verify your identity against the payment method you registered. This may take 1–3 business days for initial withdrawals. Bank transfers, DANA, OVO, GoPay and QRIS payouts typically clear within 24 hours after verification is complete.

Dispute Resolution

If you believe a transaction is incorrect, report it within 48 hours of the event. We investigate and respond within 7 business days. Our decision is binding; if you disagree, you may escalate to the applicable regional regulator for your jurisdiction.

Cookie and Tracking

We use cookies to keep you logged in, remember your preferences and detect fraudulent activity. Cookies remain for up to 12 months. You can clear them in your browser settings, though this may affect login persistence and game performance.

Account Retention and Closure

If you close your account, we retain your transaction history for 5 years to comply with local financial regulations. Account data is then deleted unless we must keep it for legal or fraud investigation purposes. Reactivation is available within 30 days; after that, a new account is required.

Common Questions About Our Terms

Contact our support team via live chat or email with proof of identity. We verify your account ownership by asking for your registered email, phone number or recent deposit details. Once confirmed, we send a secure password reset link. This process usually completes within a few hours during business hours.

No. Our terms prohibit multiple accounts per person. If we detect duplicate accounts, we suspend both and restrict future access. One account per individual ensures fair play and prevents fraud. Contact support if you believe you have been wrongly flagged as a duplicate user.

Minimum withdrawal is 50,000 Rupiah; maximum depends on your account status and local law. We charge no fees on withdrawals via DANA, OVO, GoPay or QRIS. Bank transfers may incur your bank's standard charges. Withdrawals are processed within 24 hours after identity verification is complete.

Cookies track your login session, game preferences and device type to prevent fraud. We store non-sensitive cookies for up to 12 months. You can disable cookies in your browser, but this may log you out automatically or slow game loading. Disabling cookies does not affect your account security or data.

We retain your name, transaction history and account activity for 5 years to meet local regulatory requirements. Email addresses and payment details are encrypted and isolated. After 5 years, all non-regulatory data is deleted. We may retain fraud investigation records indefinitely where local law permits.

Report the issue within 48 hours of the event via live chat or email. Provide transaction IDs, timestamps and screenshots if available. We investigate and respond within 7 business days. If our records show the transaction is correct, the decision is final. Escalation to regional regulators is available if you disagree.

Access depends on local law in your location. If you are travelling, you may use mpored link where permitted by your country of residence. However, we do not accept registrations or deposits from restricted jurisdictions. Your account must show a supported region at signup; changes require contacting support with proof of relocation.

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